
Frontline Hospitality Manager
1 week ago
Delivering Exceptional Guest Experiences
This role requires a confident individual with excellent communication skills and meticulous grooming to deliver a truly unique guest experience. You will liaise with guests to provide security and customer relations, ensuring exceptional customer service is received by all guests during their stay.
Our Offerings
- A permanent, full-time position
- 30% staff discounts across award-winning venues on all properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Free buffet meal with a new menu every day at the Employee Dining Room
- Uniform prepared and ready for you daily on property
- Generous paid leave for primary and secondary carers
- The organization is an Employer of Choice for Gender Diversity awarded by WGEA
- Diversity & Inclusion focus areas
Key Requirements
- Hotel management and rooms experience
- Demonstrated leadership skills
- Proven ability to handle guest enquiries and concerns
- Knowledge of Opera PMS system preferred
- High-level customer service experience
- Flexibility to work across a 24/7 roster including weekends
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