Client Success Manager
4 weeks ago
Pega is seeking a highly skilled Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for maintaining and expanding relationships with our critical accounts, providing technical expertise and program adoption management to drive business value for our clients.
Key Responsibilities- Develop trusted advisor relationships with multiple stakeholders across the customer organization to expand engagement and drive business value.
- Establish metrics frameworks to measure business value and develop strategic roadmaps for transformation.
- Advocate for the account within Pega, managing escalations and coordinating with other organizations to take action on behalf of the customer.
- Use customer health metrics to drive insights, identify and mitigate risk, and take proactive action.
- Leverage industry and product knowledge to share insights and drive business benefits for our clients.
- Collaborate with sales and services teams to ensure renewals and identify expansion opportunities.
- 5+ years of relevant work experience, with 2+ years in a client success or account management role.
- Executive-level communication and interpersonal skills, with the ability to navigate conflict and foster honest dialogue.
- Strong consulting skills and proven results working as a trusted advisor to drive business value.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Strong knowledge of business processes, business applications, and automation.
Pega is a rapidly growing business with a strong reputation for innovative technology and industry leadership. We offer a competitive global benefits program, continuous learning and development opportunities, and a fun and inclusive work environment. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.
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