On-Site Technical Support Specialist

4 days ago

Karratha, Australia beBeeFieldServiceEngineer Full time $108,571 - $119,893
Job Title

Role Summary:

We are seeking a skilled Field Service Engineer to join our team. This role involves providing hands-on user support, troubleshooting and maintaining devices such as laptops, desktops, mobile devices, and IP phones.

You will be involved in networking tasks within a Cisco environment, working closely with the wider networking team to ensure smooth operations.

This role will involve supporting both IT and OT environments, with occasional campaigns to remote sites, both onshore and offshore.

Key Responsibilities:

  • Providing hands-on user support, including troubleshooting and maintaining devices.
  • Networking tasks within a Cisco environment.
  • Supporting both IT and OT environments.
  • Occasional campaigns to remote sites.

Requirements:

Minimum 5 years IT support experience.

Hands-on user support experience, including troubleshooting devices and systems managed in Intune environment.

Strong networking experience in a Cisco environment, and CCNA certification is required.

Experience providing hands and feet support for networking, storage, and hosting teams.

Ability to plan, execute, and report on technical maintenance campaigns.

Experience with Windows Servers, VMware and Palo Alto firewalls for management and maintenance.

Strong understanding of SLA requirements and focus on ensuring SLAs are met.

High awareness of safety and strict adherence to safety protocols.

High awareness of Cyber security and strict adherence to cyber policies and protocols.

Excellent communication and documentation skills.

Mature, independent worker who takes pride in their work.

Team player who collaborates effectively with other technical teams to resolve complex issues.

Valid driver's license.

Additional Skills:

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and problem-solving skills.

At Our Organization:

Our organization recognizes that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team.

Our organization does not accept any unsolicited resumes from third-party vendors. All recruitment activity must be coordinated through the Talent Acquisition department.

Equal Opportunity Employer:

Our organization is committed to embracing diversity and creating an inclusive environment for all employees. We are proud to be an equal opportunity employer.

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