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Data Analyst
2 months ago
We are seeking a highly skilled Data Analyst to join our team at TTEC. As a Data Analyst, you will play a critical role in helping us drive business growth and improve customer experiences.
Key Responsibilities- Process Improvement: Create, plan, and drive process improvement initiatives in various aspects of program operation, including reporting, dashboards, feedback delivery, absence management, and performance management.
- Reporting and Analytics: Create, generate, and update reports and dashboards as requested by Operations, ensuring timely delivery of value-added input, data, and analysis to support Operations or Clients.
- Insight Generation: Formulate insights, identify trends, and flag issues on various presentations and reports created.
- Leadership Support: Consistently support leadership in operation management, being present and the main point of reference during weekly reviews with the Client on data accuracy.
- Expertise: Articulate clearly data trends and the factors shaping those trends from a reporting perspective.
- Educational Support: Educate the Leadership team on the use, meaning, and limitations of presentations, reports, data, analysis, or improvement/alteration of the said items.
- Ad-Hoc Requests: Support Operations with ad-hoc requests.
- Proficiency in MS Excel: Very good proficiency in MS Excel.
- SQL Knowledge: Good knowledge of SQL is essential.
- Spreadsheets and Reporting: Significant experience with spreadsheets and creating detailed reports.
- Statistics and Data Analysis: Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS, etc).
- Reporting and Data Analysis Tools: Good knowledge of and experience with reporting and data analysis tools, databases (SQL, etc.), VBA, and Scripts.
- Analytical Skills: Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Communication Skills: Very good written and spoken English, as well as very good communication skills.
TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We talk, message, text, and video chat with millions of customers every day. Our company values diversity and inclusion, and we aim to reflect the communities we serve. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.