Delivery Service Professional

1 day ago

Perth, Western Australia beBeeService Full time
IT Service Delivery Lead

First Focus is a leading Managed Service Provider, renowned for its dynamic culture and commitment to excellence. We are seeking an experienced IT professional to lead our national support team and deliver exceptional service to our clients.

The successful candidate will have a deep understanding of IT service delivery and the ability to inspire and motivate their team to achieve outstanding results. They will work closely with internal teams to ensure seamless service delivery and alignment with client needs.

This is a fantastic opportunity for a talented individual to join a growing organization and make a real impact on our clients' businesses.

Key Responsibilities:

  • Lead a high-performing national team of support technicians
  • Deliver exceptional service to a portfolio of clients
  • Ensure SLA adherence and day-to-day operations
  • Contribute to the end-to-end service experience

Requirements:

  • Technical literacy and experience in IT service delivery
  • Solid commercial acumen and ability to deliver outcomes
  • Deep understanding of ITIL-based service delivery
  • Outstanding communication and stakeholder management skills
  • Proactive, accountable, solutions-focused mindset

What We Offer:

  • Competitive salary package
  • Free access to Uprise, including 1:1 coaching sessions
  • Flexibility and work-life balance
  • Opportunities for personal and professional development
  • Regular social events and great team culture

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