Claims Resolution Specialist

3 weeks ago


Sydney, New South Wales, Australia Crawford & Company Full time

About the Opportunity

Crawford & Company is seeking a skilled Loss Adjuster to join our team. As a Loss Adjuster, you will play a critical role in restoring our customers' lives after loss or damage to their properties.

You will be responsible for completing site inspections, ascertaining the cause and extent of damage, appointing trades and other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

While a loss adjusting or claims background is highly desirable, we are open to hearing from candidates with transferable skills from other fields who can apply their expertise to managing claims from start to finish.

Key Responsibilities

  • Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers and clients
  • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims

Requirements

  • Previous experience as a Loss Adjuster (highly desirable)
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
  • Trade qualifications would be advantageous
  • Current and valid driver's license

What We Offer

  • Competitive salary
  • Opportunity for annual performance bonus
  • Car allowance
  • Laptop and company phone
  • Other company benefits


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