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Exam Delivery Specialist
2 weeks ago
Pearson VUE delivers high-stakes exams to professionals and industries through a global network of test centers and partnerships.
The organization empowers millions of people to achieve certifications and licenses in various fields, enhancing their careers and lives.
Candidates are prepared for testing with courseware, scenario-based labs, practice tests, and more.
The ideal candidate demonstrates teamwork, flexibility, and availability to work varied shifts across weekdays and weekends.
Responsibilities include:
- Providing exceptional customer service and a secure exam environment.
- Adhering to all testing procedures and company policies.
- Verifying candidates' identification and assisting them with test setup.
- Explaining exam procedures and proctoring/invigilating candidates during testing.
- Troubleshooting technical issues with internal departments.
- Escalating policy breaches to relevant business personnel.
- Performing light housekeeping duties such as floor cleaning and sanitizing equipment after each examination schedule.
The successful candidate will possess:
- A high school diploma or equivalent qualification.
- A minimum of 1 year of customer service experience.
- Experience proctoring or invigilating exams is highly desirable.
- Beginner to intermediate skills in Microsoft Office (Word, Excel, and Outlook).
- The ability to sit for long periods and lift up to 20 pounds independently.
- Attention to detail.
- Effective communication.
- Problem-solving skills.
- Customer focus.
- Ethics and values.
We strive to help individuals realize their life goals through learning opportunities. Every engagement is a chance for personal growth and development.
