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Spa Operations Director

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Gold Coast, Queensland, Australia beBeeWellness Full time $100,000 - $125,000
Job Title: Spa Operations Director

We are seeking an experienced leader to oversee the day-to-day operations of our spa department.

  • Lead and manage a team of professionals, driving service excellence and achieving departmental goals.
  • Anticipate guest needs and preferences, providing recommendations and arranging personalised services to enhance their experience.

The ideal candidate will have:

  • A proven track record in resort operations and a strong focus on delivering exceptional guest experiences.
  • Demonstrated ability to coach, mentor, develop and inspire teams.
  • Confident and articulate communication, negotiation, relationship and networking skills.
Qualifications and Skills
  • Diploma of Beauty Therapy or similar qualification.
  • Excellent leadership and people management skills.
  • Strong business acumen and problem-solving skills.

About the Role

This is an exciting opportunity for an experienced spa professional to take on a key leadership role in our organisation. The successful candidate will be responsible for leading and managing a team of talented individuals, driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction.

Responsibilities

• Lead and oversee the spa team to deliver outstanding and personalised guest services

• Anticipate guest needs and preferences, providing recommendations and arranging personalised services

• Maintain a comprehensive knowledge of spa and wellness within the local facilities, wellness events, and services

• Develop and implement effective operational procedures and protocols to ensure efficient and seamless delivery of spa services

Key Performance Indicators (KPIs)

• Achieve high levels of guest satisfaction through exceptional service delivery

• Maintain high staff retention rates through effective leadership and development

• Continuously improve operational efficiency and effectiveness