Senior Director of Customer Innovation and Growth

1 month ago


Fortitude Valley, Queensland, Australia Urban Utilities Full time

Urban Utilities is a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim.

We are seeking a highly skilled Senior Director of Customer Innovation and Growth to join our team. The successful candidate will be responsible for leading our Customer and Innovation Group, which drives meaningful change and shapes the future of Urban Utilities.

This role requires leadership of partnering at all levels of the organisation to develop, implement, and execute an organisation-wide growth strategy that uses customer insights to shape how we improve services. As well as driving a culture of innovation and improvement, the group is tasked with developing new and evolving products and services aligned to the future needs of our customers.

The ideal candidate will have a proven track record in fostering collaboration across the Enterprise, collaborating with internal teams and external partners to create and launch innovative products and services. They will also have experience in championing integrated solution delivery across all teams, overseeing the development and implementation of integrated plans that align with organisational goals.

In this role, you will lead the creation of a growth mindset enterprise wide, creating opportunities for business improvement, best practice discovery, and the creation of new products and services. You will also develop and implement strategies to drive revenue growth that complement our business and create value.

A competitive salary of $180,000 - $220,000 per annum is on offer, plus additional benefits such as flexibility at work, 18 weeks of paid parental leave, and corporate discounts across health insurance and technology.

About You

We are looking for a talented individual who has deep expertise in technology, strategic planning, innovation management, research and development, and commercial strategy within the utilities sector or a similar industry. You will have performed similar roles in a regulated entity as well as the private sector, building, designing and delivering growth and innovation strategies aligned to customer and community outcomes.

You will have excellent communication and interpersonal skills, with the ability to engage externally with confidence and navigate complex needs of stakeholders. A tertiary education in Business, Finance, Economics, Business Administration, Marketing, Engineering, or specialised industry experience is essential.



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