Global Customer Growth Specialist

6 days ago

Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

Job Overview

SS&C Blue Prism is seeking a skilled professional to drive customer growth and success.

 

About the Role

The Senior Customer Success Manager/Customer Success Director will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts. Key responsibilities include:

  • Retention and growth of assigned customers in the region.
  • Enabling customers for success through professional services enablement.
  • Becoming a trusted advisor by identifying Customers' desired outcomes and creating Success Plans to achieve those outcomes.
  • Delivering, measuring, and communicating ROI for our Customers throughout the lifecycle.
  • Finding use cases and matching product functionalities with relevant best practices.
  • Ensuring Customers derive maximum business benefit from their Digital Workforce.
  • Owning Customer Success planning and execution, working closely with Sales, Partners, Support team, Professional Services, Customer Experience, and Product Management teams on Account Strategy.
  • Identifying new expansion opportunities within the existing Customer base and collaborating with sales teams.
  • Representing the Voice of Customers inside SS&C Blue Prism.

 

Requirements

We are looking for a candidate with:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization (overall experience around 8-10 years).
  • A background in Customer Success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrate integrity and a commitment to values.

 

Estimated Salary: $120,000 - $180,000 per year

Based on industry standards and considering the location, this role offers an estimated salary range. This figure may vary depending on individual factors such as experience, qualifications, and performance.

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