Customer Service and Operations Coordinator

2 weeks ago


Gepps Cross, South Australia Stratco Full time
About Stratco

Stratco is a leading Australian manufacturer, marketer, and supplier of quality building and renovation solutions with over 75 years of experience.

Job Description

We are seeking a Customer Service and Operations Coordinator to join our team at the Gepps Cross Home Improvement Store. The successful candidate will be responsible for ensuring that customers receive excellent service while picking up their purchased products.

This is a full-time opportunity working day shift (including some weekends). As a key member of our team, you will be responsible for greeting and serving customers, efficiently resolving any concerns they may have, loading customer vehicles according to safety guidelines, and maintaining a clean and organized workspace.

Responsibilities
  • Greet and serve customers, ensuring orders are ready for pickup.
  • Resolve customer concerns in a timely and professional manner.
  • Load customer vehicles safely and efficiently.
  • Maintain a clean and organized workspace.
  • Contribute to a safe working environment by adhering to all safety rules and regulations.
Requirements

To be successful in this role, you will need:

  • Effective problem-solving skills and ability to develop solutions that meet customer needs.
  • Excellent communication skills, both written and verbal.
  • Competency with computer systems for data entry and analysis.
  • Able to work in a fast-paced environment as part of a team or independently.
  • High risk forklift license is desirable but not essential.
What We Offer

At Stratco, we offer a range of benefits to support your career development and well-being, including:

  • Health and wellbeing initiatives.
  • Traineeship and apprentice program.
  • Career development opportunities.
  • Paid parental leave.
  • Employee referral incentive.
  • Stratco team member discount card.
  • Private health corporate discount.
  • Flu vaccinations.
  • Employee assistance program.

The estimated annual salary for this role is $65,000 - $80,000 depending on location and experience.



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