Credit Operations Director

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000

This is a pivotal leadership opportunity that allows you to shape the future of credit operations across Australia and Manila.

Job Description

We are seeking a skilled professional who can drive operational excellence, customer service, and compliance within our organisation. As a key member of the leadership team, you will be empowered to influence strategic decisions and foster a positive and inclusive workplace culture.

Responsibilities
  • You will lead the Credit Team across Australia and Manila by managing workflows, resources, and fostering an open communication style that encourages collaboration and skill development.
  • You will be responsible for implementing and adopting the Credit Risk Framework, including responsible lending policies, operational guidelines, and procedures to ensure compliance with regulatory standards.
  • You will own the end-to-end credit decision-making process for all product lines, maintaining high standards of accuracy, timeliness, and quality while promoting continuous improvement.
  • You will develop technology-based solutions and process enhancements that increase efficiency within the Credit Team and contribute positively to broader business objectives.
  • You will serve as a referral point for complex cases, policy interpretations, and escalated matters from Credit Officers and Team Leaders, offering expert guidance rooted in commercial acumen.
  • You will build strategic relationships across the business by providing insights on new services or products development and acting as a subject matter expert on emerging industry practices.
  • You will present confidently on credit policies, procedures, and collateral performance to external stakeholders such as investment bankers, rating agencies, regulatory authorities, mortgage managers, brokers, LMI providers, valuers, solicitors, clients, and legal firms.
  • You will identify training needs—both technical and non-technical—to uplift competency levels within the team through targeted development programmes.
  • You will report regularly to executive stakeholders on team performance metrics such as turnaround times and deal volumes while proposing actionable solutions for any identified issues.

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