Expert Complaints Resolution Specialist

Job OverviewAs a Dispute Resolution Specialist, you will be part of a centre of excellence for complaint resolution, focused on delivering fair and timely outcomes for complainants while adhering to regulatory guidelines. Required Skills and Qualifications: A strong understanding of dispute resolution principles and practices Excellent communication and...

Complaint Resolution SpecialistWe seek a skilled Complaint Resolution Specialist to support our mission of delivering high-quality customer relations through policy, process, and compliance excellence.About the Role:Contribute to strategy development by providing policy, process, and compliance support aligned with regulatory standards.Maintain up-to-date...

Job SummaryWe're on a mission to create an inclusive economy where everyone succeeds.As a key member of our team, you'll be responsible for investigating and resolving complex customer and merchant complaints in a fair and timely manner.The RoleYou'll work closely with the Customer Service team to provide support for escalated complaints and prepare detailed...

Complaints Quality Assurance Specialist Role OverviewBank Australia is seeking a highly skilled and experienced professional to lead the uplift of complaints capability across the bank. This senior level role will be responsible for providing expert oversight of closed cases to ensure compliance with regulatory obligations, internal policies, and industry...

Job TitleCustomer Experience Manager - Complaints ResolutionManage a team of specialists to resolve customer complaints efficiently and effectively.Job DescriptionThis role involves managing a team responsible for resolving customer complaints in the ANZ region. You will oversee a team of 5 specialists, ensuring that complaints are resolved promptly and...

Professional Standards Case ManagerThis role is responsible for coordinating the progress of complaints throughout the complaint life cycle, including triage preparation, development and implementation of a case management plan, and referral to investigations when required.The successful applicant will be responsible for providing professional, responsive...

About Us: We re-imagine insurance solutions to make a bigger difference in the world.Job Description:We are seeking a Complaints and Dispute Manager for our Pacific operations.This role involves leading the development and oversight of customer complaints programs, establishing effective complaint resolution processes, managing a team of dispute resolution...

Customer Focused Resolution SpecialistWe're seeking a skilled professional to support high-quality complaint resolution and regulatory compliance. This is a great opportunity to apply your technical expertise and help shape a customer-focused approach across our operations.As a key member of our team, you will contribute to the delivery of our strategy...

Job Description:The Intake and Resolution Officer will be responsible for receiving written and verbal notifications and complaints about Victorian disability workers. They will contribute to delivering end-to-end processes for receiving, assessing, conciliating/mediating and resolving complaints under the Disability Service Safeguards Act 2018.This role...

Job SummaryWe are seeking a skilled professional to manage complaints lodged by customers and frontline bankers from start to finish using PEGA software.This is an exciting opportunity to develop your career and make a real difference in the lives of our customers.Key ResponsibilitiesManage all complaints lodged by customers and frontline bankers using PEGA...