Digital Certificate Specialist

4 days ago

Melbourne, Victoria, Australia beBeeDigitalCertification Full time $80,000 - $100,000

Securing digital trust is a critical aspect of today's global landscape.

Job Overview

The Customer Authentication department plays a vital role in evaluating information on organizations to determine if they are eligible to receive digital certificates. This involves conducting thorough reviews, following policy guidelines, and demonstrating due care while examining documentation and customer information.

Key Responsibilities
  • Evaluate applications for digital certificates and determine eligibility based on policy guidelines and due care.
  • Determine if the customer's company is a legitimate legal business entity.
  • Determine if the customer's company has the legal right to use the internet domain name listed on the certificate signing request.
  • Verify that a customer's named contacts are employed at the customer's company and/or have the legal right to request and/or administer the digital certificate.
  • Flag any suspicious applications with management.
Customer Support
  • Assist customers with any queries regarding their application via chat, email, and phone.
  • Work with the customer to ensure their applications meet security requirements and find solutions when problems arise that delay issuance.
  • Build relationships with our customers to ensure customer loyalty.
Additional Responsibilities
  • Participate in projects and system implementations.
  • Continually look for ways to improve operational effectiveness, including researching databases to assist in verifying information.
  • Be the voice of the customer and raise issues that impact customer satisfaction.
  • Assist with mentoring new team members.
  • Share knowledge with the team.
Requirements
  • Fluent in English and Chinese (Mandarin is essential and Cantonese is beneficial).
  • Excellent written and oral communication in native language and any language listed on CV (including English).
  • Diploma or bachelor's degree desirable, but not required.
  • Experience in a policy/compliance role an advantage (banking, finance, fraud etc.).

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