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Digital Certificate Evaluator
2 weeks ago
At a leading global security authority, we're disrupting our own category. Our encryption is trusted by major e-commerce brands, world's largest companies, major cloud providers, entire country financial systems, and even little things like surgically embedded pacemakers.
Job Description:The Customer Authentication department conducts due diligence on customers applying for digital certificates to secure websites and applications. This involves reviewing applications, deciding if an applicant is eligible to receive the certificate, evaluating information on the organization, determining if customer's company is a legitimate legal business entity, and verifying that a customer's named contacts are employed at customer's company.
We provide 24x7 support in a follow-the-sun arrangement. The team primarily supports Asia Pacific but assists customers from all regions.
Key Responsibilities:- Review applications for digital certificates and decide if an applicant is eligible to receive the certificate.
- Determine if customer's company is a legitimate legal business entity.
- Verify that a customer's named contacts are employed at customer's company.
- Utilize local knowledge of your supported country to mitigate risk while evaluating enrolments.
- Flag any suspicious applications with management.
- Participate in projects and system implementations.
- Continually look for ways to improve operational effectiveness, including researching databases to assist in verifying information.
- Be the voice of the customer and raise issues which impact customer satisfaction.
- Assist with mentoring new team members.
- Share knowledge with the team.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to verify information.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
Working in a dynamic and supportive environment, you will have opportunities to grow and develop your skills. You will also be part of a team that is making a positive impact on the security and trust of the internet.
