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Salesforce Technical Specialist

2 months ago

Richmond, Australia Softtest pays pty ltd Full time
About the Role

We are seeking a highly skilled Salesforce Technical Specialist to join our team at Softtest pays Pty Ltd.

As a key member of our team, you will be responsible for maintaining and configuring Service Cloud, Health Cloud, and Digital Experience applications.

Key Responsibilities
  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience applications
  • Exhibit a deep understanding of the Salesforce platform and build end-to-end automated processes using declarative tools
  • Investigate and troubleshoot OmniStudio components, including FlexCards, Omniscripts, data raptors, and integration procedures
  • Perform ongoing system administration, including maintaining users, monitoring application metrics, managing Salesforce configurations, and ensuring data integrity
  • Deploy changes via our existing DevOps framework
  • Perform interrogation of various log sources to investigate issues
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Develop and maintain documentation on processes and configuration
  • Liaise with internal and external stakeholders across various disciplines (business, architecture, data, etc.)
  • Work within an Agile delivery methodology
  • Troubleshoot API and integration issues with different applications, such as Mulesoft
  • Develop meaningful event monitoring and alerting
  • Knowledge transfer and training within the team
Requirements
  • More than 5 years of experience within the Salesforce ecosystem
  • Experience/exposure with Salesforce Industries, including Omni Studio
  • Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements
  • Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
  • Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience
Desirable Criteria
  • Platform Developer 1 Certification or Omnistudio Certification
  • Exposure to HTML, CSS, and JavaScript is an added advantage
  • Work within an Agile delivery methodology

We are looking for a highly skilled and experienced Salesforce Technical Specialist to join our team at Softtest pays Pty Ltd. If you have the required skills and experience, please apply for this exciting opportunity.