Assistant Manager
2 weeks ago
About the Job:
We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.
Key Responsibilities:
* Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage team
* Supervise and monitor team members with true leadership ability that motivates the entire team
* Take initiative to ensure all interactions with our guests are positive and productive
* Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times
* Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation
* Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day
* Process and assist with check-in and check-out of guests when needed
* Respond to and coordinate emergency situations
* Assist with preparation and service of all-day dining orders and cafe orders
Requirements:
* Relevant experience in the hotel industry
* Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera
* Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
* Ability to navigate through change and provide quick thinking solutions should problems arise
* Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
* Clear and confident communication skills – both written and verbal
* Hold a valid Responsible Service of Alcohol certificate
* Availability to work a rotating roster including mornings, evenings and weekends
What's in it for you:
* An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
* Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
* Work alongside passionate industry professionals
* Be mentored by experienced Accor Hospitality professionals who want to see you succeed
Accor:
Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
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