Executive Hotel Operations Manager

6 days ago


Arndell Park, New South Wales, Australia Accor Full time

At Accor, we're more than a hotel chain – we're a hospitality leader that empowers our team members to deliver exceptional experiences. As an Assistant Manager at Mercure Sydney Blacktown, you'll play a key role in ensuring seamless day-to-day operations and outstanding customer service.

About the Role

We're seeking a results-driven individual to join our Front Office team. As an Assistant Manager, you'll oversee the efficient operation of the hotel's front desk, housekeeping, maintenance, and Food & Beverage teams. Your leadership skills will motivate your colleagues to provide top-notch service and ensure a positive experience for our guests.

  • Supervise and monitor team members, promoting a culture of excellence and teamwork.
  • Take initiative to resolve guest complaints and challenges, always aiming for a win-win solution.
  • Ensure the smooth operation of the hotel during peak periods, providing excellent customer service at all times.
Your Qualifications and Experience

To succeed in this role, you'll need:

  • Relevant experience in the hotel industry, with a strong understanding of hospitality operations.
  • Proficiency in Microsoft Outlook, Microsoft Office, and Opera.
  • A guest-focused mindset, with the ability to adapt to fast-paced environments.
  • Leadership qualities, with a willingness to extend support to colleagues when needed.
  • Clear and confident communication skills, both written and verbal.
  • A valid Responsible Service of Alcohol certificate.
What We Offer

In return for your hard work and dedication, you'll enjoy:

  • An estimated salary range of $65,000 - $85,000 per annum.
  • The opportunity to work with passionate hospitality professionals and develop your skills in a dynamic environment.
  • Mentorship from experienced Accor Hospitality experts who will help you succeed in your career.
About Us

Accor is the world's largest and fastest-growing hotel group, with a network of over 5,000 properties across 90 countries. We're committed to delivering exceptional experiences for our guests and empowering our team members to achieve their full potential.



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