Customer Relationship Manager

7 days ago


Council of the City of Ryde, Australia Iron Mountain Full time

Job Requirements

We are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Iron Mountain. This role is responsible for building and maintaining strong relationships with C-level decision makers to secure contract renewals and drive new business opportunities.

About the Role

  • Develop and execute account management strategies to drive revenue growth and retention.
  • Build and maintain strong relationships with C-level decision makers to ensure customer satisfaction and loyalty.
  • Lead commercial discussions and negotiations with customers to secure contract renewals and drive new business opportunities.
  • Provide timely pipeline updates and revenue forecasts, as well as mid-term strategic growth and retention plans for each account within your portfolio.

Key Skills and Qualifications

  • Marketing, business, or commercial tertiary qualifications highly regarded.
  • A track record of high performance in B2B account management.
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
  • Experience in delivering client-focused solutions based on customer needs.


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