Customer Relationship Manager
7 days ago
Job Requirements
We are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Iron Mountain. This role is responsible for building and maintaining strong relationships with C-level decision makers to secure contract renewals and drive new business opportunities.
About the Role
- Develop and execute account management strategies to drive revenue growth and retention.
- Build and maintain strong relationships with C-level decision makers to ensure customer satisfaction and loyalty.
- Lead commercial discussions and negotiations with customers to secure contract renewals and drive new business opportunities.
- Provide timely pipeline updates and revenue forecasts, as well as mid-term strategic growth and retention plans for each account within your portfolio.
Key Skills and Qualifications
- Marketing, business, or commercial tertiary qualifications highly regarded.
- A track record of high performance in B2B account management.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Experience in delivering client-focused solutions based on customer needs.
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