
Support Specialist
1 week ago
Service Centre Support Specialist
This varied and challenging role involves providing support to a significant institution in Queensland. It is an exciting opportunity for those who want to deepen their Service Centre skills and work in a large, welcoming team.
Key Responsibilities:
- Support Microsoft Server and Desktop products by troubleshooting hardware and software issues, implementing solutions and ensuring seamless service delivery.
- Manage Active Directory & Exchange access by configuring user permissions, monitoring system performance and maintaining data security.
- Work with Citrix hosted desktop environments to ensure efficient and secure remote access to corporate resources.
- Configure and troubleshoot desktop hardware to resolve technical issues and maintain high-performance computing systems.
Desirable Skills:
- Experience with ticketing systems, SLA's and time sheeting to manage service requests efficiently.
- ITIL understanding, specifically around best practice IT services and processes, to ensure alignment with industry standards.
- A history of outstanding performance in customer service roles to provide exceptional support to end-users.
Requirements:
- Strong attention-to-detail and problem-solving abilities to identify and resolve complex technical issues.
- Initiative and flexibility within the workplace to adapt to changing priorities and deadlines.
- Energy, integrity, reliability, and accountability to maintain a positive work environment.
- Excellent time management skills to prioritize tasks and meet service level agreements.
- Well-developed written and verbal communication skills to effectively communicate with stakeholders.
- Superior interpersonal skills to build strong relationships with colleagues and customers.
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