Analyst - Desktop & Executive It Support

Analyst - Desktop & Executive IT Support
AEMO at the Heart of Energy
AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed to a net zero economy for Australia 2050 and our vision is to enable this. We have the opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.
About The Role
In this newly created role within the Customer Engagement & Services (CE&S) Division, the CE&S Division coordinates Stakeholder/Customer engagement and communications for the Digital Division, provides Service Desk support to internal and external Customers, including End User IT Support for internal Customers, and provisions and coordinates IT Service Management capabilities (Incident, Problem, Change, Capacity, Performance, Availability and Continuity, Monitoring and Event Management, Knowledge Management, Service Design, Service Level and Catalogue Management, Configuration Management, Software and Hardware Asset Management).
What You Will Be Doing
The purpose of the Analyst - Desktop & Executive IT Support is to be responsible for delivering a high-quality Digital end user experience.
Deliver onsite high quality end-user (Tier 2) IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
Refresh end user workstations (Laptops, Desktops, Tiny-PCs)
Provide VIP IT support to the Executives
Deliver onsite high quality end-user IT support for hardware (PC, Laptop, Printers) and software Monday to Friday
Provide onsite support for AV systems in meeting rooms
What You Will Bring To The Role
Exs tensive experience in real time, business critical technology environments, preferably in the energy industry or related businesses. Demonstrated ability and experience in the areas of End User IT and IT Service Management. Managing complexity and competing priorities. Decision making in ambiguity. Managing organisational change. Building relationships and trust with all levels. Breadth of experiences in technical / functional domain. Risk awareness and management.
Extensive experience in real time, business critical technology environments, preferably in the energy industry or related businesses
Demonstrated ability and experience in the areas of End User IT and IT Service Management
Managing complexity and competing priorities
Decision making in ambiguity
Managing organisational change
Building relationships and trust with all levels
Breadth of experiences in technical / functional domain
Risk awareness and management
Education / Certifications
Tertiary and/or post graduate qualifications in an appropriate technology discipline. Certification or working knowledge of ITIL v4 is desirable.
Tertiary and/or post graduate qualifications in an appropriate technology discipline
Certification or working knowledge of ITIL v4 is desirable
In return some of our benefits to you
Professional development via projects, industry networks, job rotation, study assistance and more. Give back with up to 4 days of volunteering leave per year. Reward your hard work with annual performance bonuses (subject to eligibility). Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).
Professional development via projects, industry networks, job rotation, study assistance and more
Up to 4 days of volunteering leave per year
Annual performance bonuses (subject to eligibility)
Wellness program, discounted health insurance, gym perks and EAP
About Our Process
AEMO is committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have accessibility requirements, please email
For more information on AEMO, please refer to or visit our social media channels.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Utilities
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