Customer Service Professional

2 weeks ago

Toowoomba, Queensland, Australia beBeeCustomer Full time
Job Description

As a key member of our team, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
  • Support customers by being the first point of contact for our customers
  • Work with customers to understand their evolving needs and challenges and identify the most suitable products and services.
  • Ensure customers receive a seamless, consistent, and customized experience every step of the way
  • Assist customers with account opening, unsecured lending and banking transactions
  • Ensure all customer details are accurate and up-to-date
  • Demonstrate Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy, and secure
  • Undertake ongoing training and development to enhance your career development


Required Skills and Qualifications:

For this role, we are looking for individuals who possess a passion for delivering an amazing experience to customers. You should have:
  • An ability to work collaboratively as a team and resilience, self-motivation, and energy to create our signature customer experience
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • An appreciation for inclusion and the diversity of our customers
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike

Benefits:

We offer a comprehensive package that includes an attractive base salary and fantastic career-growth opportunities. Our tailored onboarding and training program is designed to ensure you are set up for success. Additionally, we provide a multitude of benefits that support your physical, emotional, and mental well-being.

More about Us:

Our organization is committed to providing an inclusive environment where everyone feels valued and appreciated for being their authentic selves. We believe that our people make us who we are, and we strive to foster a culture of equity and respect. We recognize the importance of work-life balance and offer flexible working arrangements to support our employees' diverse needs. If you share our values and are passionate about making a positive impact, we encourage you to join our team.

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