Customer Support Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000
Job Title: Customer Support CoordinatorAbout the Job

We are seeking a highly organized and detail-oriented Customer Support Coordinator to provide exceptional support to our clients and internal teams. The primary responsibilities include processing invoicing and purchase orders, collaborating with operations and supply chain teams, working closely with the Sales team on opportunities, quotations, and customer queries, and resolving customer complaints effectively.

Key Responsibilities:

  • Process invoices and purchase orders with precision.
  • Collaborate with operations and supply chain teams to address customer challenges.
  • Work closely with the Sales team on opportunities, quotations, and customer inquiries.
  • Provide comprehensive sales and office administration support.
  • Resolve customer complaints effectively and ensure timely follow-up for resolution.
  • Coordinate with internal departments to resolve customer issues efficiently.
  • Assist with in-house business reporting as required.
  • Undertake ad hoc duties as necessary.
Requirements

To be successful in this role, you will require:

  • Demonstrated experience in customer support or client service roles.
  • Exceptional phone handling skills and active listening abilities.
  • Excellent written and verbal communication skills.
  • Familiarity with CRM and ERP systems, preferably SAP.
  • Strong multitasking, prioritization, and time management skills.
  • Proven team player with meticulous attention to detail.
Our Team

We pride ourselves on fostering a positive work culture through regular team building activities and bonuses. With a diverse team welcoming individuals from various backgrounds, we are committed to delivering exceptional results for our clients.

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