Senior Client Advocate

1 day ago

Adelaide, South Australia beBeeClientSuccess Full time $90,000 - $100,000
Key Roles and Responsibilities

As a dedicated Client Success professional, you will play a pivotal role in ensuring clients get the most out of our platform.

This exciting opportunity involves guiding clients through best practices, providing strategic and technical support, and growing into a senior client success position.

  • Deliver responsive support and proactive training to users
  • Guide best practice use of the platform, including telephony and advanced tools
  • Onboard new clients and manage their go-live process
  • Maintain deep knowledge of the product to act as a subject matter expert
  • Develop user-friendly resources and training materials
  • Analyse user data to identify trends and adoption opportunities
  • Test new features and deliver structured feedback to the product team
  • Communicate client insights and feature requests internally
  • Maintain accurate support records and drive continuous improvement
About You

We are looking for an exceptional communicator with technical aptitude and a customer-focused mindset. Your background should include client support, training or success roles, ideally in tech or SaaS.

You are comfortable with ambiguity, adept at problem-solving, and excited by the intersection of technology and public impact.

  • Proven experience in customer success, support, or client training
  • Excellent communication and problem-solving skills
  • Technically proficient, with familiarity in tools like Google Workspace
  • Organised, detail-oriented, and responsive
  • Experience in political campaigns or party operations (a plus)
  • Comfortable with remote work or located in Adelaide
  • Able to manage multiple client expectations and time-sensitive tasks
  • Full-time or four-day week available
  • Adelaide-based or remote with regular travel (up to twice/month)
  • Flexible structure with scope to evolve into a senior position
About Our Organisation

Work in a values-driven team committed to enhancing political engagement through technology.

You'll collaborate closely with local leadership, impact user experience directly, and contribute to an evolving product that supports democracy.

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