Customer Service Champion

3 days ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $55,000 - $85,000
Job Title: Customer Service Champion

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service experiences in the ANZ region, interacting with internal stakeholders and clients to provide timely responses and resolve issues.

  • Acknowledge new orders and process them in a timely manner.
  • Issue quotes for spares as requested, including pricing and availability.
  • Maintain accurate Customer Requested Dates in our systems.
  • Communicate delays or extended lead times to clients promptly.
  • Contribute to achieving sales goals by assisting in revenue generation and meeting deadlines.
  • Coordinate activities with logistics, demand planning, technical support, product management, and sales departments.
  • Arrange timely shipping with customers.
  • Investigate and resolve client concerns.

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