Automotive Operations Manager
2 months ago
We are seeking a highly motivated and driven Centre Manager to lead our team at Western Truck Repairs, Williamstown. Reporting to the National Operations Manager, you will take ownership of this centre by providing leadership and motivation to your team, while having a significant impact on the day-to-day operational running of the site.
Key Responsibilities
- Production Workshop Management: oversee production management of the workshop to ensure targets are achieved and vehicles are repaired to their pre-accident condition in accordance with AMA and Work Provider quality expectations.
- Quality, Quotes, Parts and Vehicle Management: ensure comprehensive and accurate quotes, QA inspections and vehicles are repaired to their pre-accident condition.
- Customer Service and Stakeholder Management: provide exceptional customer service to all clients and work providers through prompt, professional and friendly interactions.
- Profit and Loss, Reporting and Administration: ensure the site is operating profitability. Prepare and review P&Ls, Budgets, Job costings, KPIs, Management Reports by utilising the tools provided to understand site performance.
- Leadership and People Management: oversee staffing on site and ensure staffing levels and processes are in place. Proactively build and maintain positive work provider relationships.
- Work Health and Safety (WHS): ensure that the site remains safe by maintaining the WHS management system, all WHS policies and procedures are followed and safety incidences/near misses are immediately reported and actioned.
Requirements
- Highly motivated and driven to exceed targets.
- Proven leadership and people management skills.
- Previous experience in a similar Automotive Management role advantageous.
- Previous Automotive Trade Certification.
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