Network Operations Specialist
2 weeks ago
The Service Operations OCC team is responsible for the operation and maintenance of Vocus Networks and Network facilities. This includes managing customer interactions from a service support perspective and owning the customer experience on Vocus technologies.
Key Responsibilities- Manage the resolution of Incidents across the full range of supported services, specializing in Voice technologies.
- Ensure the effective completion of proactive and reactive operational tasks and routines to deliver process outputs and meet service level requirements.
- Assist in the development of shift team members by providing formal input to regular performance reviews and implementing training and development plans.
- Maintain existing documentation, fault management, and change management standards.
- Create reports and provide commentary on operational progress for staffing, network performance, and departmental objectives.
- Perform the role of Major Incident Controller during Major Service Outages.
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. The ideal candidate will have deep knowledge of a telecoms operational environment, with a general understanding of I.T, broadband internet, and telecoms. They will also have the ability to work a 24x7 roster and have at least 2-3 years of experience in a technical helpdesk role, preferably in a Telco OCC environment supporting voice network.
The successful candidate will have a strong understanding of VOIP related protocols, SIP, RTP, different codecs, and sound knowledge of Layer 2 and Layer 3 protocols in the OSI model. They will also have awareness of ISO27001, ISO9001, and ISO20000. Additionally, they will be able to prioritize workload in a complex networking environment and have a strong communicator with a high degree of written and verbal communication skills.
We offer a diverse and dynamic team with a supportive and inclusive culture, supportive career development plans, and generous discounts on power, gas, mobile, and internet. We also offer competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and more.
-
Network Operations Specialist
2 weeks ago
Melbourne, Victoria, Australia Vocus Full timeAbout the RoleWe are seeking a highly skilled Tier 2 Network Engineer to join our Service Operations OCC team. As a key member of our team, you will be responsible for the operation and maintenance of Vocus Networks and Network facilities.Key responsibilities include:Managing the resolution of Incidents across the full range of supported services,...
-
Network Operations Specialist
2 days ago
Melbourne, Victoria, Australia Vanguard Full timeAbout the RoleWe are seeking a highly skilled Network Operations Specialist to join our team at Vanguard. As a key member of our Network Operations Center (NOC), you will be responsible for administering, maintaining, monitoring, and troubleshooting our computer networks.Key ResponsibilitiesProvide Tier One level network operational support services,...
-
Network Operations Specialist
2 weeks ago
Melbourne, Victoria, Australia Vocus Full timeAbout the RoleWe are seeking a highly skilled and experienced Network Operations Specialist to join our Service Operations OCC team. As a key member of our team, you will be responsible for the operation and maintenance of Vocus Networks and Network facilities.The successful candidate will be accountable for ensuring the effective delivery of operational...
-
Network Operations Specialist
3 weeks ago
Melbourne, Victoria, Australia Vocus Group Full timeAbout the RoleWe are seeking a highly skilled Tier 2 Network Engineer to join our Service Operations OCC team. As a key member of our team, you will be responsible for the operation, maintenance, and support of Vocus Networks and Network facilities.Your primary focus will be on ensuring the effective delivery of operational tasks, including monitoring,...
-
Network Operations Specialist
2 weeks ago
Melbourne, Victoria, Australia Vocus Full timeAbout the RoleThe Service Operations OCC team is responsible for the operation and maintenance of Vocus Networks and Network facilities. This includes managing customer interactions from a service support perspective and owning the customer experience on Vocus technologies.Key ResponsibilitiesManage the resolution of Incidents across the full range of...
-
Network Assurance Specialist
1 week ago
Melbourne, Victoria, Australia AusNet Services Full timeJob Title: Network Assurance SpecialistAt AusNet Services, we're seeking a highly skilled Network Assurance Specialist to join our team. As a key member of our network operations team, you will play a critical role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs...
-
Network Infrastructure Specialist
3 weeks ago
Melbourne, Victoria, Australia Department Of Work & Pensions Full timeJob DescriptionJob Title: Network Infrastructure SpecialistJob Summary:We are seeking a highly skilled Network Infrastructure Specialist to join our team at the Department of Work and Pensions. As a Network Infrastructure Specialist, you will be responsible for providing operational support and carrying out planned work such as upgrades and failover...
-
Network Operations Associate
2 weeks ago
Melbourne, Victoria, Australia Rationalz Pty Full timeNetwork Monitoring and Support SpecialistRationalz Pty is seeking a skilled Network Monitoring and Support Specialist to join our team.Key Responsibilities:Monitor network events and alarms in real-time, identifying potential issues and creating tickets as needed.Filtrate alarms and raise tickets based on established business rules, ensuring timely and...
-
Network Assurance Specialist
3 days ago
Melbourne, Victoria, Australia AusNet Services Ltd Full timeJob Title: Network Assurance SpecialistAt AusNet Services Ltd, we are seeking a highly skilled Network Assurance Specialist to join our team. As a Network Assurance Specialist, you will play a critical role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our...
-
Network Monitoring Specialist
3 weeks ago
Melbourne, Victoria, Australia Rationalz Pty Full timeJob DescriptionRationalz Pty is seeking a highly skilled Network Monitoring Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our telecommunications network.Key Responsibilities:Network Event Monitoring: 24/7 monitoring of network events, alarms, and ticket creation to ensure...
-
Network Planning and Operations Controller
3 weeks ago
Melbourne, Victoria, Australia CitiPower and Powercor Australia Full timeJob DescriptionAbout the RoleWe are seeking an experienced Electrical Network Operations Specialist to join our team at CitiPower and Powercor Australia. As a key member of our Commissioning, Operations and Maintenance team, you will be responsible for the efficient and safe operational planning, control, and coordination functions on our operation sites.Key...
-
Network & Desktop Support Specialist
3 weeks ago
Melbourne, Victoria, Australia MNL Technologies PTY Full timeNetwork & Desktop Support Specialist **Key Responsibilities:** Diagnose and resolve network connectivity issues to ensure seamless communication. Maintain and optimize desktop hardware and software for peak performance. Collaborate with cross-functional teams to enhance and improve IT infrastructure. Provide exceptional customer service, addressing user...
-
Network & Desktop Support Specialist
3 weeks ago
Melbourne, Victoria, Australia MNL Technologies PTY Full timeNetwork & Desktop Support Specialist **Key Responsibilities:** Diagnose and resolve network connectivity issues to ensure seamless communication. Maintain and optimize desktop hardware and software for peak performance. Collaborate with cross-functional teams to enhance and improve IT infrastructure. Provide exceptional customer service, addressing user...
-
Network Security Specialist
2 weeks ago
Melbourne, Victoria, Australia Prosa Ung Full timeAbout the RoleThis is an exciting opportunity for a skilled Network Security Specialist to join our team at Prosa Ung. As a key member of our Network & Security team, you will be responsible for designing, maintaining, and securing our IT infrastructure.Key Responsibilities:Design and implement secure and resilient network infrastructureAutomate network...
-
HPC Network Solutions Specialist
3 weeks ago
Melbourne, Victoria, Australia Green Light Full timePosition Overview: HPC Network Solutions SpecialistContractual engagement with potential for extensionFlexible work arrangements availableCompany Background:Green Light is a dynamic consulting firm recognized for its expertise in Telecommunications and Systems Integration Services. We are currently seeking a HPC Network Solutions Specialist to support our...
-
Network Assurance Specialist
1 week ago
Melbourne, Victoria, Australia AusNet Services Full timeAbout the RoleWe are seeking a highly skilled Network Assurance Specialist to join our team at AusNet Services. As a key member of our team, you will play a critical role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our networks.Key ResponsibilitiesDeliver...
-
Network Assurance Specialist
1 week ago
Melbourne, Victoria, Australia AusNet Services Ltd Full timeJob Title: Network Assurance SpecialistAt AusNet Services Ltd, we are seeking a highly skilled Network Assurance Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our...
-
Network Assurance Specialist
6 days ago
Melbourne, Victoria, Australia AusNet Services Ltd Full timeJob Title: Network Assurance SpecialistAt AusNet Services Ltd, we are seeking a highly skilled Network Assurance Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our...
-
Network Assurance Specialist
5 days ago
Melbourne, Victoria, Australia AusNet Services Ltd Full timeJob Title: Network Assurance SpecialistAt AusNet Services Ltd, we're seeking a highly skilled Network Assurance Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our...
-
Network Assurance Specialist
2 weeks ago
Melbourne, Victoria, Australia AusNet Services Ltd Full timeAbout the RoleWe are seeking a highly skilled Network Assurance Specialist to join our team at AusNet Services Ltd.Key ResponsibilitiesEnsure the safe, effective, and efficient delivery of technical support and safety advice for planned and unplanned maintenance and repairs on our electricity and gas networks.Conduct field safety audits, provide findings,...
