Network Monitoring Specialist
1 week ago
Rationalz Pty is seeking a highly skilled Network Monitoring Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our telecommunications network.
Key Responsibilities:- Network Event Monitoring: 24/7 monitoring of network events, alarms, and ticket creation to ensure prompt resolution of issues.
- Alarm Filtration and Ticket Raising: Filtering alarms and raising tickets based on business rules to ensure efficient issue resolution.
- Ticket Correlation and Assignment: Correlating tickets and assigning them to the correct resolver group to ensure timely resolution.
- Alarm-Event Correlation and Service Impact Assessment: Performing alarm-event correlation and service impact assessment to identify potential issues and prevent service disruptions.
- Incident Notification: Notifying retail and wholesale service providers of incidents and outage notifications to ensure timely communication.
- Real-Time Change Management: Supporting and executing the real-time change management process to ensure seamless network operations.
- Work Log Maintenance: Maintaining accurate work logs for each ticket to ensure transparency and accountability.
Requirements:
- 2-4 years of experience in telecommunications network monitoring and analysis.
- Basic knowledge of access technologies (FTTx and HFC).
- Understanding of alarms and ability to identify service impact.
- Good written English and communication skills.
- Preferred skills: Netcool, Remedy, E6000 (CMTS), Xpetrak, Nx T, Tableau, Comptel.
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