Front Line Service Delivery Specialist

4 weeks ago

City of Rockingham, Australia Workskil Australia Ltd Full time

About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation, with almost 40 years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Job Description

This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superb administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues.

The successful candidate will find balancing day-to-day tasks easy with strong time management and organisational skills. You will be competent using the Microsoft suite and have experience taking accurate queries by phone and using a customer relationship management system. As the first point of contact for all visitors to the site the CSO has a professional and friendly demeanour, even when dealing with a wide range of people, which can at times be challenging. Teamwork is paramount, as the site works closely to assist customers into quality employment.

Benefits

A competitive salary of $60,000 - $80,000 per annum will be negotiated commensurate with skills and experience. As Workskil Australia Ltd is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.

You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. This challenging role will be a well-sought-after opportunity.

Requirements

  • Demonstrate excellent administration skills, attention to detail and computer literacy; including competence with Microsoft Office Suite;
  • Demonstrate strong verbal and written communication skills;
  • Demonstrate experience in a busy reception or front-of-house role dealing with a wide range of members of the public;
  • Prove your ability to maintain a calm and professional approach when dealing with difficult situations;
  • Demonstrate your ability to work with culturally or linguistically diverse people, ex-offenders, youth and disadvantaged groups; and
  • Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).

About Your Application

Please include both a cover letter and resume with your application. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia Ltd, visit https://www.workskil.com.au/about-us/work-with-us/.

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