Customer Service Liaison Specialist

2 days ago


City of Rockingham, Australia Kinnect Full time

We are seeking an experienced Customer Service Liaison Specialist to join our dynamic team at Kinnect. This is a fantastic opportunity for an A-Player who thrives in a busy environment and has a passion for superior customer care.

As a key member of our team, you will be responsible for providing exceptional customer service, answering phone inquiries, and coordinating bookings and results for pre-employment medicals and assessments. Your duties will include:

  • Answering a wide variety of enquiries relating to new referrals and medical appointments.
  • Liaising with stakeholders and clients via our online chat portal.
  • Scheduling pre-employment assessments.
  • Collating results from pre-employment assessments and liaising with KINNECT's medical team.
  • Attending to inbound calls from a wide range of clients in an efficient and professional manner.

The successful candidate will work an 8-hour shift between 8am and 4pm with a 30-minute break at our Rockingham Clinic location. They must be flexible to work different hours on occasion.

Why You Will Love This Job

One of our core values is helping people, and we know you share that passion. As a KINNECTer, you will enjoy the following benefits:

  • Pay reviews based on value created, not length of time in the role.
  • Opportunities for transfer to other locations across the country.
  • Supportive Team Leaders to help you reach your potential.
  • Opportunities to grow your career and skills in a diverse range of areas.
  • A super friendly team.
Benefits of Working at Kinnect

When you join KINNECT, your arrival will be celebrated with a welcome hamper and first-class perks including:

  • Fortnightly incentives.
  • Ability to purchase additional annual leave.
  • Celebrating your birthday with a paid day off.
  • Paid parental leave.
  • Enjoy discounted health insurance.
  • Weekly and monthly gift vouchers to celebrate 'Core Values' winners.
  • KINNECT social days, work anniversary celebrations, and regular events.

The estimated salary for this role is $50,000 - $60,000 per annum, depending on experience.



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