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National Service Delivery Manager

2 weeks ago

Bayside Council, Australia beBeeService Full time $90,000 - $120,000
Leading Service Delivery for Excellence

We are seeking an experienced professional to lead our national team of support technicians in delivering exceptional service to a portfolio of clients.

The ideal candidate will have demonstrated experience in service delivery or a closely related discipline within an MSP, MSSP, or IT integrator environment.

  • Liaise directly with customers to ensure service delivery and support agreements are met and exceptions are captured and addressed.
  • Develop and implement strategies to drive continuous improvement and enhance the overall client experience.
  • Work closely with internal teams to ensure seamless service delivery and alignment with client needs.
  • Foster strong relationships with stakeholders across the business to achieve outstanding results.

To succeed in this role, you'll need:

  • Proven ability to deliver outcomes for clients through solid commercial acumen.
  • Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.
  • Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes.
  • A proactive, accountable, solutions-focused mindset and strong attention to detail.

Our organization offers a competitive salary package, flexible work arrangements, and opportunities for personal and professional growth. If you're passionate about delivering exceptional service and are looking for a challenging role, we encourage you to apply.

Key Responsibilities:
  • Lead a national team of support technicians to deliver exceptional service to clients.
  • Develop and implement strategies to drive continuous improvement and enhance the client experience.
  • Ensure seamless service delivery and alignment with client needs through collaboration with internal teams.

If you have the required skills and qualifications, please submit your application for this exciting opportunity.