Customer Service Operations Manager
3 days ago
The role of the Lead Customer Service Team Leader is critical in ensuring that customer service operations run smoothly and effectively. This position involves overseeing daily team activities, providing guidance and support to ensure timely and effective handling of customer queries and tasks.
Key Responsibilities- Team Leadership & Workflow Management
- Supervise and coordinate team schedules, leave planning, and resource allocation to ensure seamless service delivery.
- Facilitate regular team meetings to foster collaboration, problem-solving, and open communication.
- Develop and implement process improvements to enhance team efficiency and productivity.
- People Development & Training
- Coach and mentor team members through performance reviews and regular feedback sessions.
- Onboard and train new hires to ensure a smooth transition into the team.
- Identify opportunities for development and growth within the team and provide necessary support.
- Process Improvement & Project Management
- Evaluate and optimize team workflows to align with business objectives and standards.
- Implement projects to drive service excellence and quality improvement.
- Stakeholder Engagement & Compliance
- Collaborate with internal stakeholders to resolve issues and improve service delivery.
- Ensure compliance with regulatory requirements and maintain accurate records.
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Customer Service Operations Manager
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Customer Service Operations Manager
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Operational Customer Service Manager
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Customer Service Operations Manager
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Service Officer, Payroll
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Sydney, New South Wales, Australia NSW Department of Customer Service Full timeJoin to apply for the Service Officer, Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Service Officer, Payroll role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by...
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