Director of Customer Experience

1 day ago

District of Belconnen, Australia beBeeRetailer Full time $90,000 - $115,000
Lead Retail Store Team

We're passionate about crafting premium teas with sustainable ingredients. Our diverse team brings different experiences and skills to the table.

As a global company, we offer opportunities for growth and development. Retail store leaders like you are responsible for creating an engaging customer experience and leading a high-performing team of product ambassadors.

The ideal candidate will have a background in retail management, be commercially minded, and focused on delivering results. They'll inspire their team to deliver exceptional service and drive sales growth.

Our culture values inclusivity, flexibility, and employee well-being. We offer competitive salaries, bonuses, and benefits like flexible work arrangements and volunteer leave.

  • Manage daily store operations, including rostering, visual merchandising, and stock control.
  • Lead a team of engaged product ambassadors and drive exceptional customer service.
  • Achieve sales targets and manage controllable costs.
  • Maintain store policies, processes, and guidelines.
  • Develop and motivate team members for future succession.

Key Responsibilities:

  • Responsible for driving business performance and achieving sales targets.
  • Liaise with suppliers and negotiate contracts.
  • Maintain store standards, including cleanliness and safety.
  • Analyze sales data and provide insights to inform business decisions.
  • Foster strong relationships with customers and colleagues.

Benefits:

  • Competitive salary and bonus scheme.
  • Flexible working hours and remote work options.
  • Volunteer leave and paid time off.
  • Ongoing training and development opportunities.
  • Pension scheme and other benefits.

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