Client Service Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeClient Full time $100,000 - $160,000

Expert Client Partnerships

The role of a specialist in client service is to deliver exceptional results by working closely with clients to resolve complex issues and direct them to relevant resources.

Key responsibilities include leading team members in providing support to major clients, addressing operational and technical issues, and analyzing information to provide high-quality service.

Additionally, specialists must proactively assist clients in reviewing potential business needs and direct them to appropriate resources at the organization. They must also resolve complex or non-routine client issues or inquiries as needed.

Contribution to business development efforts involves utilizing in-depth knowledge of client issues and needs to propose expanded offerings to clients for consideration.

Specialists are also responsible for participating in internal activities and initiatives designed to improve the client experience, using knowledge of best practices and client needs to help develop process improvements.

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