IT Support Specialist
3 weeks ago
Job Title: IT Support Specialist
Job Summary:
We are seeking an experienced IT Support Specialist to join our team at AC3 Australia. As a key member of our IT department, you will provide first-level technical support to our users, troubleshooting software and hardware issues in a Windows-based environment.
Key Responsibilities:
- Provide Level 1 and 2 technical support via telephone, email, remote, or face-to-face
- Troubleshoot software and hardware issues in a Windows-based environment
- Perform user account administration and maintain user access in various systems and software
- Assist in applying desktop images
- Update clients on progress during problem resolution
- Maintain a knowledge base to facilitate prompt resolution of incidents
Requirements:
- 1.5+ years of experience supporting and troubleshooting a Windows-based environment in a medium-sized organization
- Excellent written and verbal communication skills
- Service Desk support experience via phone, email, or remotely
- Strong knowledge across Windows Desktop, Outlook, Active Directory, Network, and Security
- Good knowledge of ITIL standards
- IT degree or equivalent qualification
- Excellent communication skills
- Outstanding customer service skills
About AC3 Australia:
AC3 Australia is a dynamic and fast-paced organization that values its employees and provides a friendly and easy-going company culture. We are committed to delivering exceptional service to our clients and are seeking a dedicated and skilled IT Support Specialist to join our team.
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