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Technical Infrastructure Professional
3 weeks ago
This is a unique opportunity to work as an IT support specialist. As part of our team, you will provide technical support and infrastructure experience troubleshooting, metering, and monitoring.
Key Responsibilities:- Provide site support and management of support activities.
- Network troubleshooting - TCP/IP, DNS, DHCP.
- Complete work orders such as installing equipment, connecting, and moving devices.
- Image, prepare and ship new hire or replacement equipment ensuring deadlines for onboarding are met.
- Provides first-hand support for the network team when required.
- Offer onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
- Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
- Occasionally out-of-hours or on-site weekend presence required to meet business requirements.
- Managing the local software development stack of infrastructure, including some Linux and Ubuntu systems.
- Asset management including management of stock levels and lifecycle refresh planning.
