Senior Hardware Specialist

3 days ago

Sydney, New South Wales, Australia beBeeStaging Full time $50,000 - $80,000

Green Light is seeking a skilled and enthusiastic individual to join our team as a Staging Technician. As a key member of our consulting team, you will play a vital role in providing repair and support to end users and installing hardware.

  • Key Responsibilities:
    • Support desktop infrastructure and services, including hardware, operating systems, and software.
    • Investigate, diagnose, and escalate faults to the appropriate group using the escalation matrix, including all technical data.
    • Maintain physical infrastructure such as desktops, telephony, printers, and video conferencing equipment.
    • Build and strengthen relationships with network escalation groups to facilitate effective fault resolution.
    • Assist with customer device and application configuration.
    • Work with customers and employees to identify problems and recommend solutions.
  • Requirements:
    • Experience in IT Service Desk, field technician, or engineering roles.
    • Strong analytical, problem-solving, and organizational skills.
    • Ability to troubleshoot and develop creative solutions.
    • Excellent communication, customer service, and interpersonal skills.
    • Understanding of technical concepts and ability to work in a dynamic, high-volume environment.

Our company is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.

We are committed to delivering exceptional results and building long-term relationships with our clients. If you are passionate about working in a fast-paced, dynamic environment and have a strong desire to succeed, we would love to hear from you.

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