Field Quality Assurance Specialist, Last Mile Delivery Expertise
6 days ago
We are seeking a highly skilled Field Quality Assurance Specialist to join our Amazon Logistics team. As a member of our Quality Assurance team, you will play a critical role in ensuring the highest level of quality in our delivery operations.
Key Responsibilities- Conduct daily address data quality checks to improve delivery accuracy.
- Monitor and analyze data to track key quality metrics, identifying areas for improvement.
- Perform audits, assessments, and deep dives of field processes and procedures to optimize delivery operations.
- Utilize logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
- Communicate quality issues or concerns impacting the customer experience.
- Verify access codes and delivery instructions for assigned addresses and update records as needed.
Amazon Logistics is a dynamic team that handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the customers' hands.
Our goal is to make the delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.
Requirements- Advanced proficiency in German and English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using metrics to identify problems.
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Customer service skills to effectively communicate with internal and external partners.
- Experience using a transportation management system.
- Parcel delivery experience, with market/geographic expertise.
This position requires on-site presence and occasional deviations from regular office hours may be required.
Amazon offers a competitive salary, various benefits, and opportunities for professional growth and development.
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