Healthcare Administration Support Specialist

5 days ago


Brisbane, Queensland, Australia beBeeAdministrative Full time $3,640 - $3,840
Job Summary

The role of Administrative Support Officer (Medical) is a critical position within our organisation. The successful candidate will provide administrative support to a team of specialist anaesthetists, with a focus on providing exceptional customer service and ensuring the smooth operation of clinical procedures.

Candidates with experience in medical billing, debt collection, and quoting are highly regarded. The ideal candidate will possess excellent communication skills, be proactive, and have strong time management and organisational abilities.

Key Responsibilities:
  • Handling telephone and email enquiries from stakeholders, distributing messages, and assisting specialists with general inquiries.
  • Reviewing outstanding accounts and acting as a point of escalation for overdue accounts.
  • Processing patient quotes, billing, and liaising with third parties and referring specialists rooms.
  • Providing informed financial consent, quotes, and receipting patients for clinical procedures.
  • Supporting specialists with administration tasks such as seeking patient medical records.
  • Managing daily task lists and email correspondence.
Requirements:
  • At least 12 months' experience working in the healthcare industry, preferably in a clinical or hospital-based setting.
  • A sound understanding of Medicare, Work Cover, DVA, and health fund claiming.
  • An exceptional telephone manner and compassionate demeanor.
  • A strong desire to provide high-level service to patients and specialists.
  • Proactive with strong time management and organisational skills, along with the ability to prioritise workload.
  • Ability to juggle multiple priorities within tight timeframes while demonstrating attention to detail.
  • Competency in Microsoft 365, with previous experience with MediTrust software highly regarded.
  • A positive attitude with the ability to contribute to a high-performing team.
Benefits:

Salary range: $35-38 per hour plus 12% Superannuation. Staff parking is available at a subsidised rate. Public transport and amenities are located nearby.

On-the-job training will be provided to ensure ongoing success in this practice.



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