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Product Support Specialist

3 weeks ago

Council of the City of Ryde, Australia beBeeSupport Full time $90,000 - $120,000
Product Support SpecialistAbout the Role

This is an exciting opportunity for a skilled Product Support Specialist to join our team. As a key member of our support staff, you will play a crucial role in delivering exceptional product support services to our customers.

Main Responsibilities
  1. Provide technical assistance to front-line support staff, ensuring timely issue resolution and high-quality customer service.
  2. Evaluate and escalate complex issues to manufacturers when local solutions are ineffective, ensuring seamless problem-solving and minimizing downtime.
  3. Develop and maintain a comprehensive knowledge base to enable end-users to self-service, promoting independence and reducing support queries.
  4. Share technical expertise with direct and indirect teams across ANZ, fostering collaboration and driving technical excellence.
  5. Maintain accurate records of product performance and technician effectiveness, identifying areas for improvement and implementing corrective actions.
Requirements

To succeed in this role, you will need:

  • Excellent technical skills and knowledge of product support principles.
  • Proven experience in providing high-level technical support and resolving complex issues.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • Competitive salary and benefits package.
Contact Us

If you are passionate about delivering exceptional product support services and have the necessary skills and experience, we would love to hear from you.