Claims Service Officer
3 weeks ago
We are seeking a highly skilled Claims Service Officer to join our team in Melbourne VIC. As a Claims Service Officer, you will be responsible for ensuring that we meet the expectations of our internal and external Allianz Workers Compensation customers.
Key Responsibilities- Maintain a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, business objectives, and relevant legislation
- Effectively manage multiple internal and external stakeholders, providing high levels of customer service
- Process and complete work allocated within required timeframes, ensuring no errors occur
- Proactively work within a team environment and actively contribute to team goals, assisting other team members, supporting a positive working environment and team morale
- Extensive experience working with Victorian Workers Compensation Legislation or equivalent
- Experience and/or familiarity with MS Office, ACCtion, Novus, and Outlook technology involving data entry
- Demonstrate enthusiasm and ability to deliver high-quality services and positive customer experiences
- Pays high attention to detail by completing tasks with thoroughness and accuracy whilst identifying errors and/or inconsistencies
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspective to our collective success and reach their fullest potential.
Adjustments and SupportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
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