Eligibility Officer

2 days ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

As an Eligibility Officer at Gallagher Bassett, you will be the first point of contact for newly received Workers Compensation claims. Your primary responsibility will be to utilize claims legislation and case law to coordinate and obtain information from key stakeholders to determine the acceptance or rejection of claims. You will communicate decisions and updates with Injured Workers and Employers, ensuring timely and accurate outcomes.

Key Responsibilities

  • Determine initial liability for claims within 28 days
  • Conduct investigations to ensure every decision made for new claims is of the highest quality and consideration for our customers
  • Communicate claims updates and outcomes to injured workers and employers
  • Work together with your Team Manager, Case Managers, Technical Managers, and WorkSafe staff to determine liability and review entitlement

What We're Looking For

We are seeking a candidate who has experience in a Worker's Compensation Eligibility role, Case Management role, general insurance, or a similar position. You will possess exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Additionally, you should be receptive to continued learning and training, with strong verbal and written communication skills.

What We Can Offer

At Gallagher Bassett, we offer attractive remuneration packaging, flexible work arrangements, including Work from Home, paid parental leave, and an excellent working environment. You will have opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts. We also offer service recognition awards, an employee assistance program, and a dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.


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