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Store Operations Manager

1 month ago

Sydney, New South Wales, Australia Telstra Full time
Job Overview

To support the Store Manager in executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.

You will be an integral part of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high-performing team, by coaching and empowering others to fulfill operational requirements and achieve their performance targets.

Key Responsibilities
  • Coach Customer Advisors day-to-day for the delivery of sales and customer experience targets.
  • In the absence of the Store Manager, you will own and guide the store to ensure a seamless transition.
  • Oversee the induction and ongoing training of new team members.
  • Execute business initiatives to meet and achieve store targets for each quarter of the financial year by setting and tracking monthly sales and customer experience targets.
  • Guide the store's performance to achieve sales and customer experience targets.
  • Initiate the store's compliance against central operating standards and processes and preside over productive operational excellence.
  • Resolve basic and complex store-level customer complaints.
  • Ensure adherence to the agreed customer sales model within the store.
  • Organize the shop floor to supervise customer flow and store traffic.
  • Supervise staff to customer demand and operational requirements.
  • Coach and develop the next group of leaders for our stores.
Requirements
  • Demonstrated experience influencing people in a retail environment.
  • Outstanding communication skills.
  • Advanced appreciation of customer needs and proficient in resolving customer issues.
  • Proven track record working within a productive, high-pace, customer-orientated retail environment.
  • Advanced ability to successfully create and execute business improvement initiatives, and support the change agenda in store.
  • Ability to successfully execute against key metrics (financial and customer).
  • Ability to successfully create and action store improvement opportunities.
What We Offer
  • Corporate discounts and benefits.
  • Fantastic team environment.
  • Highly rewarding sales environment.
  • Excellent career growth prospects.
  • In-depth training and coaching provided online and in-store.