Senior Motor Claims Specialist

4 days ago

Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $122,500
Job Summary

This is a key position for an experienced Claims Consultant to manage a portfolio of end-to-end motor claims for customers experiencing vulnerability and/or a traumatic claim event. The ideal candidate will have strong technical claim management knowledge, excellent customer service skills, and exceptional communication and conflict resolution abilities.

Key Responsibilities
  • Manage the entire process of complex, high-value motor claims from lodgement to settlement.
  • Review each referred claim for acceptance in line with policy guidelines and industry regulations.
  • Provide support to customers within policy entitlements and manage existing claims to ensure a seamless experience.
  • Identify potential risks or compliance issues and escalate them to Management.
  • Verify events, issue documentation, and establish rapport during claims processing.
  • Underwrite claims accurately and determine cover.
  • Apply duty of care considerations as part of decision-making.
  • Coordinate with internal and external stakeholders to finalise claims.
Requirements
  • Essential: Motor Claims experience, Exceptional Customer Service experience, Demonstrated knowledge and application of technical claim management, Exceptional communication and conflict resolution skills.
  • Desirable: Experience in insurance, Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.
About the Role

This is an exciting opportunity for a skilled Claims Consultant to join our team and contribute to delivering an exceptional customer experience.

What You'll Get
  • A dynamic work environment with opportunities for growth and development.
  • A competitive remuneration package with benefits.
  • The chance to make a real difference in people's lives.

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