Customer Service Professional

3 days ago

Adelaide, South Australia beBeeCustomerService Full time $83,751 - $89,871
Job Overview:

The role of a Customer Service Professional involves delivering exceptional service to clients by providing prompt, high-quality support through various communication channels.

This position represents the organization in a positive, professional manner and adheres to established customer experience standards.

  • Deliver outstanding customer service by offering expert, helpful assistance to clients via all interaction channels.
  • Process, track, and monitor customer requests, ensuring timely follow-up and feedback where necessary.
  • SUPPORT TEAM MEMBERS TO MAINTAIN A DYNAMIC WORK ENVIRONMENT.
  • Capture and document all customer complaints via CRM system (Salesforce).
  • Achieve set service level standards and Key Performance Indicators (KPIs) to optimize organizational and departmental objectives.
Key Responsibilities:
  • Hold a Certificate III in Business Administration or equivalent experience in a customer service-related environment.
  • Demonstrate strong customer service skills and ability to handle complex customer interactions.
  • Develop excellent interpersonal skills and a commitment to building strong working relationships.
  • Possess experience with Salesforce, with initiative to work independently.
  • Utilize effective verbal and written communication skills.
  • Be willing to undergo a pre-employment medical assessment and Police check.
  • Maintain strong IT skills to operate corporate systems effectively.
About Our Organization:

We strive to create an inclusive workplace that fosters collaboration and recognizes individual differences.

We provide comprehensive support to our employees, promoting ongoing career growth while maintaining a healthy work-life balance.

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