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Business Development Manager

2 months ago

Werribee, Victoria, Australia Animal Referral Hospital Full time
Job Description

Role Overview:

As a crucial member of our team at the Animal Referral Hospital, the Client Services Team Leader will play a vital role in ensuring our clients receive exceptional service. Leading and inspiring our client services team, this individual will drive improvements in service delivery and foster a positive team culture.

Key Responsibilities:

  • Lead, mentor, and support the client services team to ensure exceptional service delivery.
  • Drive improvements in client service processes and performance.
  • Foster a positive and engaging team culture, promoting collaboration and professional development.
  • Manage client inquiries and concerns with professionalism and empathy.
  • Coordinate with other hospital departments to ensure seamless client experiences.
  • Monitor and report on client service metrics and implement strategies for continuous improvement.