Fitness Operations Manager

4 weeks ago

Rooty Hill, New South Wales, Australia West HQ Full time
About the Role:

This is a pivotal position in overseeing the daily operations of our fitness center, ensuring that our facilities run smoothly and supporting our team of fitness professionals. The Assistant Manager will be responsible for managing staff, resolving issues, and maintaining the highest standards of cleanliness, presentation, and customer service.

About You:
  • Demonstrated people management experience in the health and fitness industry (3-5 years);
  • Motivated to drive operational performance, reaching KPIs and hitting monthly sales targets;
  • Excellent customer service and interpersonal skills;
  • Passion for fitness;
  • Strong time management skills and problem-solving abilities;
  • Proven track record in administrative and operational management;
  • Strong administrative abilities with proficiency in relevant software and systems; and
  • Cert III in Fitness and a current Provide First Aid Certificate.
Key Responsibilities:
  • Create a fun environment where staff love to work and members love to push their limits.
  • Be an ambassador and ensure our fitness center provides excellent customer services at all times.
  • Assist with attracting new members and keep existing members coming back by offering a quality member experience through first-class service and standards.
  • Recruit, train, lead, motivate, and support the fitness team to ensure high performance and professional development.
  • Analyze reports and deliver club statistical information.
  • Design and implement sales strategies to drive membership growth.
  • Create and implement marketing activities in the club and within the local community.
  • Creating a culture within the gym that is welcoming, supportive, inclusive, and fun.
  • Food Safety Supervisor for our cafe (training will be provided).
Why Join Us?
  • Competitive Salary.
  • Flexible working hours.
  • Complementary daily lunches.
  • We have a strong commitment to our employees' health and well-being, which includes wellness week and free gym membership at our very own gym.
  • Access to our Employee Assistance program.
  • Discounts across the West HQ site, including dining, accommodation, sport, and recreation programs.
  • Discounted Corporate Health Fund.
  • West HQ's commitment to ongoing support and training.

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