Dragon Medical One Technical Trainer and Adoption Specialist

4 weeks ago

Brisbane, Queensland, Australia Microsoft Full time
Job Title: Dragon Medical One Technical Trainer and Adoption Specialist

Are you passionate about improving healthcare delivery and outcomes through the use of speech recognition technology? Do you have experience in training and supporting clinicians in using electronic medical records (EMRs)? Do you enjoy working with customers to design and optimize workflows that enhance efficiency and quality of care?

Job Summary

We are seeking a highly skilled Dragon Medical One Technical Trainer and Adoption Specialist to join our team. As a key member of our project team, you will be responsible for delivering training sessions to healthcare professionals on how to use Dragon Medical One effectively and efficiently with their EMR. You will also work closely with customers to identify areas of improvement and design training strategies to enhance workflows and build efficiencies.

Responsibilities
  • Act as a Dragon Medical One and EMR subject matter expert.
  • Lead clinical engagements, discovery, design, and identify areas of improvement to enhance workflows and build efficiencies through the introduction of speech recognition.
  • Design training strategies in collaboration with key stakeholders to ensure clinicians are provided with the skills and support they need to be successful and gain the benefits of Dragon Medical One.
  • Deliver training sessions to healthcare professionals on how to use Dragon Medical One effectively and efficiently with their EMR.
  • Provide enablement training and support to customer training resources to ensure they are fully skilled to provide ongoing training and support required for sustainability.
  • Provide a crucial feedback loop to the project team to capture the clinician experience.
  • Provide admin support, such as adding or removing users/licenses, managing content, and generating reports when required.
  • Support embedding Dragon Medical One to ensure that the software is aligned with the customer's clinical, operational, and regulatory needs.
  • Immerse yourself within the customers project and operational teams to understand the business and to drive best practice accordingly.
  • Monitor and analyse data points alongside the Microsoft Customer Success Executive (CSE) to proactively manage customers to high adoption, utilisation, optimisation, and satisfaction.
  • Identification, escalation, and resolution tracking for adoption blockers.
  • Create and execute Adoption Remediation Plans with clients who are not realising the expected benefits associated with the use of Nuance solutions.
  • Build relationships at various levels across the healthcare organisation from C-suite to end users to drive successful outcomes.
  • Produce learning resources to facilitate a blended training approach.
Requirements
  • A bachelor's degree or equivalent experience in a relevant field, such as health informatics, education, or nursing.
  • At least 3 years of experience in training and supporting clinicians in using EMRs, preferably Cerner.
  • Experience and solid knowledge of EMR workflows, clinical documentation, and quality improvement.
  • Experience and proficiency in using Dragon Medical One or other speech recognition solutions.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to travel to customer sites as required.
  • A passion for innovation and customer satisfaction.
What We Offer
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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