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Customer Growth Strategist

1 week ago

Sydney, New South Wales, Australia Sleek Full time

About the Opportunity

We are looking for a highly skilled Customer Growth Strategist to join our team and drive customer growth. As a key member of our team, you will be responsible for developing and executing strategies to increase customer engagement and conversion rates.

Key Responsibilities

  • Develop and implement customer growth strategies to increase engagement and conversion rates.
  • Lead cross-functional teams to enhance the customer experience and identify opportunities for growth.
  • Collaborate with stakeholders to understand customer needs and preferences.
  • Manage customer relationships and build strong, long-term partnerships.
  • Monitor and analyse customer data to identify trends and areas for improvement.

Requirements

  • 3+ years of experience in a similar role, such as Customer Success, Customer Support, Relationship Management, or Account Management.
  • Experience in a high-growth environment (startups, fast-scaling SMEs) is a plus.
  • Strong organisational, interpersonal, and communication skills - you know how to keep things structured while building great client relationships.
  • A builder's mindset - you're excited to create something meaningful and see this as a valuable experience to fuel your own entrepreneurial journey in the future.
  • A problem-solving attitude - you believe that every challenge has a solution and love tackling problems head-on.
  • A pragmatic approach - you know that perfection is the enemy of progress and focus on delivering impact efficiently.