Customer Experience Manager

1 day ago

Brisbane, Queensland, Australia beBeeoperations Full time $76,515 - $78,000
Job Title:

Customer Service Operations Coordinator


Job Description

This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. As Customer Service Operations Coordinator, you will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise.


Responsibilities
  • Team Leadership & Development: Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
  • Customer Service Strategy & Process Improvement: Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
  • Technical Customer Relations & After-Sales Support: Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
  • Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.

Required Skills and Qualifications

A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.

Proven Bachelor Degree or Equivalent.

Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.

A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.

Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.

A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.

Solid administrative skills and proficiency with CRM systems and standard office software.

  • Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Job Title: Customer Experience ManagerA dynamic customer experience manager is required to lead our client's customer service operations. This pivotal leadership role is designed for a hands-on manager who thrives in a technical environment.Key Responsibilities:Oversee the entire customer journey, from initial inquiry to post-sales support.Lead a team...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    Find purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...

  • Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time

    Customer Experience ManagerWe are seeking an experienced and dynamic customer experience manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.The ideal candidate will be responsible for overseeing the entire customer...

  • Manager Customer Experience

    14 hours ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank.OverviewAs our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and direction...

  • Manager Customer Experience

    16 hours ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank. Overview As our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and...

  • Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled customer experience manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement effective customer service strategies to enhance the...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Manager, Customer Experience

    3 weeks ago

    Brisbane, Queensland, Australia Department of Primary Industries (Queensland) Full time

    As Our Manager, Customer Experience, You WillManage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Customer Experience Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $120,000 - $160,000

    This is a leadership role responsible for delivering exceptional customer experiences across all channels. The position involves leading the growth and scalability of services, ensuring agility and responsiveness to evolving customer needs.Key ResponsibilitiesLead the development of strategies to enhance customer experience, drive quality frameworks, call...